Shipping policy

1. Shipping Locations

We currently ship across India and International. 

2. Processing Time

Orders are processed within 2-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day and are shipped immediately after processing within a day.

3. Estimated Delivery Time

Metro Cities: 5-7 business days
Tier 2 & 3 Cities: 5-10 business days
Remote Areas: 5-14 business days
4. Shipping Charges

We offer free shipping on all orders.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking ID via email or SMS, which you can use to track your shipment on our logistics partner's website.

6. Delivery Partners

We work with reputed courier services to ensure safe and timely delivery.

7. Order Delays

While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as weather conditions, strikes, or logistics issues. We appreciate your patience in such cases.

8. Damaged or Lost Shipments

If your package arrives damaged, please contact us within 24-48 hours of delivery with photos of the damaged item.
If your package is lost in transit, we will work with our courier partners to resolve the issue.
9. Contact Us

For any shipping-related inquiries, please email us at rootsoul141@gmail.com or call us at +8824167021 during business hours.